01By email
Write to support@pixellabsoft.com from the email or phone you signed in with, subject “Delete account”. We confirm it is you and delete within 30 days — usually within two working days.
02From the app
In the first store release: Calvio → Settings → Delete account. It asks twice and deletes immediately after the second confirmation.
03What is deleted
The whole business profile: names, phones, email, the assistant’s settings, staff seats, every call record with its summaries and transcripts, the notes from the live assistant, and the push notification identifiers. Conversation texts held at ElevenLabs are erased at our request as well.
04What stays, and why
Only the payment references from Stripe and the invoicing details the law obliges us to keep for accounting — with no call records and no data of the people who called you. They cannot be linked to the deleted account.
05The subscription
Deleting the account also ends the subscription — there will be no further charge. The remaining days of the current month are not refunded.
06The phone number
The number we gave you is released and may, after a while, be assigned to another customer. Switch off forwarding on your own phone before deleting the account, or your calls will go to a number that is no longer yours.
07No way back
A deleted account is not restored. If you register again, you start from zero — no number, no history, no settings.