01Who we are
Pixel Lab EOOD, company ID 205472124, 24 Slavyanska St., 5100 Gorna Oryahovitsa, Bulgaria. support@pixellabsoft.com.
02What the service is
Calvio gives your business a phone number you forward your own to, and answers calls when you cannot — with a voice assistant, or by ringing a person on your team. It notes who called and why, and passes it on to you. You switch forwarding on and off yourself, from your phone, at any time.
03What the assistant does not do
She makes no commitments on your behalf, quotes no prices, deadlines or terms, and gives no legal, medical or financial advice. She takes the message and passes it on; decisions stay with you. You are responsible for what you instruct her to tell your customers.
04Your obligations
To use the service lawfully and for your own business. Not to point it at someone else’s number without consent. To have the right to process the data of people who call you — they are your customers, and you are the controller of their data. Not to use the service for spam, fraud or calls the law prohibits.
05Payment and cancellation
The subscription is monthly, paid on the website through Stripe, with minutes included according to the plan. You can cancel at any time; it ends at the end of the paid month, with no refund for the remaining days. If the minutes run out, we tell you before anything extra is charged.
06Availability
A call passes through telephone operators and providers that are not ours. We do everything to make it work, but do not guarantee that every call will get through or that every record will be complete. If something breaks on our side, we fix it as fast as we can and tell you.
07Liability
Calvio helps you not to miss a customer; it does not replace a person and bears no liability for deals, deadlines or losses caused by a missed or inaccurately relayed message. Our liability is limited to the amount paid for the last month.
08Termination
You can delete your account at any time. We may suspend a service used in breach of these terms or the law after warning you — except in cases of abuse, where we suspend immediately.
09Changes and law
If we change these terms, we will tell you in the app before they take effect. Bulgarian law applies; disputes are settled by the competent court in Bulgaria, after an attempt to resolve them by email.